Privacy Policy

1. Introduction

LunarPay ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, business name, and address
• Financial Information: Bank account details for payouts, tax identification numbers
• Transaction Data: Payment amounts, dates, customer information, and transaction history
• Identity Verification: Government-issued ID, proof of address, and other documents required for compliance

We also automatically collect certain information when you use our services:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on the service
• Cookies: Session cookies and analytics cookies

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our payment processing services
• Process transactions and send related information
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements
• Communicate with you about your account and our services
• Improve our services and develop new features
• Respond to your requests and support inquiries

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our services (payment processors, hosting providers, identity verification services)
• Legal Requirements: When required by law, subpoena, or other legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• PCI DSS compliance for payment card data

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. We may also retain certain information as required by law or for legitimate business purposes.

Transaction records are typically retained for a minimum of 7 years for regulatory compliance.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Portability: Request your data in a portable format
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at privacy@lunarpay.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with this policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@lunarpay.com